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Help FAQs

We have compiled a list of popular asked pre-sales and FAQ's below, if you cannot find the answer to your question here please contact us today.

  • How does my organisation access Cohesion Medical Software Products and Services?
    Please contact Cohesion Medical via our enquiry page and we can arrange a meeting to discuss your needs and budget requirements.
  • Does my software license expire?
    Your software product must be activated to work. The codes generated from this activation will only work on the software version released at the time of activation. Your licence is for 12 months from the time of activation. You are required to renew the licence annually.
  • What upgrades are available for your software products?
    Our software products have several upgrade options available including data-entry systems, enhanced features and support programs. Please contact Cohesion Medical to discuss your particular needs.
  • Is there a trial or demo version I can try?
    We provide online demo versions of our software products. Please contact us to arrange a viewing.
  • How do I activate the software?
    The software is activated by your IT Admin at the server level or by yourself if the software is a desktop deployment. Activation requires your serial number you received when you purchased the software. Once you activate your software you will then be given by email a registration code containing 4 fields - Name, location or email, ID and key. Register the code in the software. You need to be connected to the internet to register the software.
  • What restrictions apply to the software license?
    All our software products have standard Software Licence Agreements (SLA). The software is not owned but leased to your organisation. The software cannot be re-engineered or copied without agreement. Please refer to these agreements for further details.
  • What is your quotation and pricing policy?
    All our prices are in £ Pounds Sterling (GBP). All pricing excludes VAT. Our company is based in the UK.
  • What is your updates policy?
    Following registration and activation, any fixes or new version of the software release within 12 months from the date of purchase will be automatically updated via your IT Admin.
  • How does my organisation make payment?
    We will invoice you for payment. Payment is made by Cheque or BACS payment. For further details refer to our Sales Terms & Conditions.
  • How stable are your systems?
    All our software products are extensively tested on multiple platforms and thoroughly user-tested prior to deployment. Our software products are stable and proven over many years within NHS server environments.
  • What do I do if for some reason I am not happy with your products and services?
    Please contact Cohesion Medical's Customer Services immediately and we will endeavour to remedy any problem to your satisfaction. In case you shouldn't be completely satisfied with our solution, we do offer a 30 day money returned guarantee. The guarantee is valid from the day the order is received regardless of the cause.