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Technical Support

Our Technical Support supplements your in-house IT staff with our own team's proficient software engineering skills and experience to ensure your investment is maximised.

 

Stay productive and avoid costly downtime with technical support from our experienced software engineers. Our technical support services offers your IT team consultancy advice and experience when they need it with email, phone and Cohesion Live Support options.

 

Managed Services
We'll take care of your software application's installation, upgrade and management while your IT team retains the benefit of control, additional security options, and customizability of an on-premise deployment.

 

Cohesion Live Support

Most of the time we can assist your IT team using email and phone communications. However, we also offer Cohesion Live Support assistance with your technical staff where complex IT configurations and testing is required and we can resolve issues by testing on our own systems to accelerate working solutions. CohesionLiveSupport

 

Cohesion Manager
In order to facilitate optimal performance of our applications, we offer our Cohesion Server Application Manager as a server platform to allows us to manage our software applications installed on your server. This brings you several benefits;

  • Ability to customize and extend the capabilities of your software solution
  • Control over usage and maintenance costs
  • Ability to optimize performance with servers
  • Immediate account access
  • Low IT management requirement
  • Fast deployment
  • System integration
  • Custom real-time reporting

 

Technical Guides
Our online support centre provides a comprehensive technical knowledgebase and tutorials on ensuring our software installs and operates without any technical issues.

 

Product Resources
We regularly update our product resources with information and documentation on Updates, Release Notes and Bug Reports made available in our Cohesion Support Centre.